Postal Services
Sunderland City Council · North East · up to £3,816,000
This tender has closed (deadline was 22 October 2026). Similar contracts are published all the time: see the live tenders by sector or get alerts so you hear the day the next one lands.
What the buyer wants
Provision of postal services including hybrid mail, bulk mailings, and physical mail collection and posting for Sunderland City Council and its partners, with a focus on efficiency, digital communication adoption, and flexibility for peak volumes.
Postal Services that includes hybrid mail, bulk mailings and revenues and benefits
How Tenderoo reads it
The notice reads as one for a larger supplier: check the value, the geography and the requirements before committing time to it.
Services required
- Postal services
- Hybrid mail services
- Bulk mail services
- Physical mail collection and posting
What you will need to show
- Capability to support hybrid and bulk mail services — Supplier must be able to handle a full range of outbound communications including printing, posting, email, SMS, and bulk document production for physical or digital delivery.
- Experience with hybrid mail systems — Supplier should have experience working with hybrid mail systems and be able to collaborate to improve efficiency and reduce costs through consolidation and digital adoption.
- Ability to receive jobs via hybrid mail system or SFTP — Supplier must be able to accept job uploads through a hybrid mail system or Secure File Transfer Protocol for bulk mailing purposes.
- Flexibility to handle variable mail volumes — Supplier must have the capacity to manage fluctuating volumes of physical mail, especially during peak periods.
Lots
- Hybrid and Bulk Mail (up to £2,742,000) — The Provider must be capable of supporting a full range of outbound customer communications, including (but not limited to) the printing and posting of hard copy documents, the generation and issuance of mail such as email and SMS, and the production of bulk documents from supplied data for delivery via either physical or digital channels. The Council has operated a hybrid mail system for over seven years, during which time it has significantly transformed its outgoing mail processes to improve quality, flexibility, and digital capability. The Council is seeking opportunities to work collaboratively with Providers to further increase efficiency and reduce overall spend, potentially through greater consolidation of mail services and increased adoption of digital communication methods. Jobs will be provided via upload to a hybrid mail system or via Secure File Transfer (SFTP) for bulk mailing. The requirement for bulk mail is predominately from the Council's Revenues and Benefits services, which includes Council Tax, Non-Domestic Rates, Business Improvement District Levy, Periodic Income, Sundry Debts and Benefits Service
- Physical Mail (up to £1,074,000) — The Council requires a postal services Provider to collect physical mail items from The Council's offices and post them on behalf of the Council and its Partners (The Council). Volumes of post will not be evenly distributed across the year therefore the Provider must have flexibility to accommodate increased volumes during peak periods.
Key facts
- Buyer: Sunderland City Council
- Estimated value: up to £3,816,000
- Deadline was: 22 October 2026
- Location: North East
- Published on: Find a Tender
- First seen by Tenderoo: 22 September 2026
- CPV: 64110000
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