The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider
South Yorkshire Mayoral Combined Authority · Yorkshire · up to £300,000
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What the buyer wants
Provision and operation of a digital platform to support the South Yorkshire Mayoral Combined Authority's e-bikes project, including customer subscription, service, technology, and fleet management functionalities.
The opportunity is for a technology and customer service platform supplier to support delivery of SYMCA's new e-bikes project. The Platform Supplier shall provide and operate a digital platform that supports both the operational delivery of the scheme and the achievement of the wider programme objectives, including:
- Branded White-Labelled Website
- Subscription and Payment Management
- Customer Qualification and Checks
- Insurance and Theft Management
- Asset Tracking and Bike Allocation
- Customer Order Ticketing
- IoT (Internet of Things) Integration, including GPS Tracking
- Data Collection
- Customer Service and Customer Relationship Management (CRM)
- Legal and Compliance
- Management Information, Reporting and Analytics
How Tenderoo reads it
The notice reads as one for a larger supplier: check the value, the geography and the requirements before committing time to it.
Services required
- Customer Relation Management software package
- Customer Relation Management software development services
- Systems and technical consultancy services
- Subscription services
What you will need to show
- Provide a branded white-labelled website — Supplier must provide a digital platform with a branded white-labelled website as part of the service.
- Provide subscription and payment management capabilities — Supplier must provide functionality for managing subscriptions and payments within the platform.
- Provide customer qualification and checks — Supplier must provide features to qualify customers and perform necessary checks.
- Provide insurance and theft management — Supplier must provide insurance and theft management functionalities within the platform.
- Provide asset tracking and bike allocation — Supplier must provide asset tracking and bike allocation features, including IoT integration such as GPS tracking.
- Provide customer order ticketing system — Supplier must provide a system to manage customer order tickets.
- Provide data collection capabilities — Supplier must provide data collection functionalities as part of the platform.
- Provide customer service and CRM functionalities — Supplier must provide customer service and customer relationship management capabilities.
- Provide legal and compliance support — Supplier must provide legal and compliance functionalities within the platform.
- Provide management information, reporting and analytics — Supplier must provide management information, reporting, and analytics capabilities.
Lots
- Lot 1 (up to £300,000)
Key facts
- Buyer: South Yorkshire Mayoral Combined Authority
- Estimated value: up to £300,000
- Deadline: 16 November 2026
- Location: Yorkshire
- Published on: Find a Tender
- First seen by Tenderoo: 16 October 2026
- CPV: 48445000, 72212445, 72220000, 79980000
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