Telephony and Communication Services Dynamic Purchasing System
Scottish Government · Scotland · up to £48,000,000
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What the buyer wants
The Scottish Government is extending its Dynamic Purchasing System (DPS) for Telephony and Communication Services for 24 months until March 2028. The DPS has two lots: Lot 1 for Telephony and Communication Services and Lot 2 for Enterprise Bundled Services, which includes all Lot 1 services plus mobile voice and data services. Suppliers must complete the Single Procurement Document (SPD) Scotland and meet minimum entry criteria to join the DPS. Suppliers must have at least 12 months experience and provide at least two relevant case studies from the last three years for each lot they apply for. Current suppliers must refresh and resubmit their SPD to remain on the DPS.
The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028.
The DPS comprises of two lots:
Lot 1 - Telephony and Communication Services
Lot 2 - Enterprise Bundled Services
The Authority wishes to take this opportunity to refresh the supplier list to ensure current suppliers retain the minimum qualifying criteria, still have up-to-date contact details and still wish to remain as a supplier. Accordingly, suppliers that are currently on the DPS are required to refresh and resubmit their Single Procurement Document (SPD) in order to remain as a DPS supplier. There is no need to resubmit any case study evidence for current suppliers. Current suppliers are required to submit an updated SPD within six weeks of this Contract Notice being issued. Failure to do so will result in current suppliers being removed from the DPS.
Full details of the requirement can be found on a previous Contract Notice which was issued on 17 February 2022, details as follows:
Reference No:FEB441070
OCID:ocds-r6ebe6-0000672959
Description as published on Find a Tender: read the official notice.
How Tenderoo reads it
This is a dynamic purchasing system (a dynamic market under the Procurement Act): suppliers can apply to join at any point while it runs, and work is awarded in rounds to the members. A missed deadline is not the end of it.
The notice reads as suitable for a small or medium-sized firm: the scope, value and requirements are within reach of a business of that size.
Services required
- Telephony and Communication Services
- Enterprise Bundled Services
What you will need to show
- Provide at least 2 relevant case studies from last 3 years — Suppliers must provide details of services they can provide under the lot including at least two relevant case study examples from the last three years, from public or private sector, clearly and concisely within two sides of text on the case study evidence form.
- Complete Single Procurement Document (SPD) Scotland — Suppliers must complete and submit the Single Procurement Document (SPD) Scotland and meet the minimum entry criteria detailed in the Contract Notice to be established on the DPS.
- Minimum 12 months experience delivering services — Suppliers must have at least 12 months experience delivering the types of services within the lot they apply for.
- Comply with exclusion criteria under Regulation 58 of Public Contracts (Scotland) Regulations 2015 — Suppliers must not be in any of the exclusion situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015 to be eligible for the DPS.
Documents to submit
- Single Procurement Document (SPD) Scotland
- Case study evidence form
Lots
- Telephony and Communication Services — Suppliers must complete the Single Procurement Document (SPD) Scotland and meet the minimum entry criteria, detailed within this Contract Notice, to be established on the DPS. Due to the wide and diverse nature of this lot, it is not possible to list all the types of services envisaged. However, some examples (non-exhaustive list) include; Provision of voice calls services & infrastructure, electronic billing services, broadband provision & services, Direct Dial-In (DDI) provision, traditional telephony including line rental including, telephony as a service, Public Switched Telephony Network (PSTN), Integrated Services Digital Network (ISDN), migration management support, paging services, non-geographic numbers, Directory Enquiries, Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) trunks, point to point circuits, provision of Internet Protocol (IP) telephony, telephony software services, provision of telephony through a hosted or cloud based solution, call centre/contact centre, maintenance and support services, messaging services, unified communications, Intelligent Voice Response (IVR), automated call distribution, audio conferencing, web conferencing, video conferencing, webcasting, wi-fi services. Suppliers must have at least 12 months experience delivering the types of services within this lot. Please provide details about the services you can provide under this lot including at least 2 relevant case study examples from the last 3 years. Examples from public and/or private sector may be provided. Please try and be as clear and concise as possible and preferably within 2 sides of text on the relevant case study evidence form. Do not include hyperlinks or embed files to this response and ensure acronyms are explained in full. Note: at least two case study examples are required for each lot. A copy of the case study evidence form can be found at section 4C.1.2 of the Single Procurement Document (SPD) Scotland within Public Contracts Scotland – Tender (PCS-T). The form should be downloaded, populated with relevant case study examples and uploaded. Suppliers can apply for either or both lots. Suppliers should be aware there is not a requirement to provide all services within this lot, applications can be submitted for discrete elements of the services. Additional information: Economic operators may be excluded from this DPS if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.
- Enterprise Bundled Services — Suppliers must complete the Single Procurement Document (SPD) Scotland and meet the minimum entry criteria detailed within this Contract Notice to be established on the DPS. The scope of this lot will include all services as detailed within Lot 1 and will also include mobile voice and data services. This lot will provide a one stop shop for organisations who wish to purchase all their telephony and communication solutions through a single procurement exercise. Mobile voice and data services can be procured via this lot but only as part of wider services from Lot 1 and cannot be procured as a standalone requirement. Suppliers must have at least 12 months experience delivering the services within this lot. Please provide details about the services you can provide under this lot including at least 2 relevant case study examples from the last 3 years. Examples from public and/or private sector may be provided. Please note that suppliers are required to demonstrate case study evidence of providing bundled services. This evidence should include mobile voice and data services in addition to some, or all, of the services within Lot 1 as single project/procurement. Please try and be as clear and concise as possible and preferably within 2 sides of text on the relevant case study evidence form. Do not include hyperlinks or embed files to this response and ensure acronyms are explained in full. Note: at least two case study examples are required for each lot. A copy of the case study evidence form can be found at section 4C.1.2 of the Single Procurement Document (SPD) Scotland document within Public Contracts Scotland – Tender (PCS-T). The form should be downloaded, populated with relevant case study examples and uploaded. Suppliers can apply for either or both lots. Additional information: Economic operators may be excluded from this DPS if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.
Key facts
- Buyer: Scottish Government
- Estimated value: up to £48,000,000
- Deadline: 27 March 2028
- Location: Scotland
- Published on: Find a Tender — read the official notice
- First seen by Tenderoo: 8 September 2026
- CPV: 64200000, 32321200, 32342100, 32342200, 32342440, 32344100, 32351000, 32400000, 32410000, 32420000, 32430000, 32500000, 32510000, 32520000, 32540000, 32550000, 45314200, 48200000, 48214000, 48219100, 48219500, 48219700, 48219800, 48314000, 48316000, 48500000, 48510000, 48821000, 48900000, 50312300, 50330000, 51300000, 51340000, 64213000, 64214000, 64214200, 64214400, 64215000, 64216000, 64222000, 64223000, 64224000, 64226000, 64227000, 71316000, 72315000, 72710000, 72720000, 79510000, 79511000, 79512000, 31712112, 32250000, 32252000, 32252100, 32530000, 64212000
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