External Reporting Line
London Fire Commissioner
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What the buyer wants
Provision of an external reporting line service for staff to report sensitive or complex misconduct allegations involving senior personnel or the Professional Standards Unit at London Fire Brigade.
The London Fire Brigade are seeking an external reporting line, operated by an independent third -party provider, to provide staff with an additional route for reporting concerns relating to misconduct i.e. discrimination, bullying and harassment. The caveat to this is that the Professional Standards Unit (PSU) will continue to respond to complaints of misconduct i.e. discrimination, bullying and harassment, as business as usual – with the external reporting line service, being commissioned to report complaints of misconduct that relate to allegations against staff who work in the PSU; Directors and LFB Senior Leadership team members; where there is a perceived conflict of interest, or where the nature of the allegation is especially sensitive or complex i.e. includes various complainants/respondents/witnesses, and cannot be completed by the PSU on the grounds of capacity.
How Tenderoo reads it
The notice reads as suitable for a small or medium-sized firm: the scope, value and requirements are within reach of a business of that size.
Services required
- Telephone-answering services
What you will need to show
- Independent third-party operation — Supplier must operate the external reporting line independently from the London Fire Brigade to ensure impartiality.
- Capability to handle sensitive and complex misconduct reports — Supplier must be able to manage reports involving allegations against senior leadership, PSU staff, or cases with multiple parties and complexity.
- Service availability for misconduct reporting — Supplier must provide a reporting route specifically for misconduct allegations that cannot be handled by the PSU due to conflict of interest or capacity issues.
Lots
- Lot 1
Key facts
- Buyer: London Fire Commissioner
- Deadline: 12 November 2026
- Published on: Find a Tender
- First seen by Tenderoo: 15 October 2026
- CPV: 79510000
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