For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service
Oldham Metropolitan Borough Council · North West
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What the buyer wants
Provision of an out-of-hours emergency telephone service for households at risk of homelessness, enabling the local authority to meet statutory responsibilities for emergency housing advice and support outside standard office hours.
To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor will undertake the duties outlined within the Out of Hours Contract enabled the Local Authority to continue to fulfil its statutory responsibilities and provide emergency out of hours housing advice and support. The Out of Hours Emergency Homelessness Support Service is a telephone-based service that residents can contact outside of usual office hours: Monday - Friday 5pm-9am overnight support, and Saturday - Sunday 24hours support inclusive of bank holidays.
Based on historical spend it is estimated the new contract spend will be circa £125,000 per annum.
This figure does not guarantee the Contract value or spend.
How Tenderoo reads it
The notice reads as suitable for a small or medium-sized firm: the scope, value and requirements are within reach of a business of that size.
Services required
- Telephone-answering services
- Accommodation and office services
What you will need to show
- Compliance with health and safety law — Supplier must comply with applicable health and safety legislation relevant to the service provision.
- Compliance with Modern Slavery Act — Supplier must comply with the Modern Slavery Act as part of their contractual obligations.
- Compliance with UK GDPR and data protection laws — Supplier must ensure compliance with UK data protection legislation when handling personal data during service delivery.
Lots
- Lot 1
Key facts
- Buyer: Oldham Metropolitan Borough Council
- Deadline: 16 November 2026
- Location: North West
- Published on: Find a Tender
- First seen by Tenderoo: 18 October 2026
- CPV: 79510000, 98340000
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