Wirral Restorative Justice & Mediation Service
Wirral Council · North West · up to £45,000
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What the buyer wants
Wirral Borough Council seeks a qualified provider to deliver a Restorative Justice and Mediation Service that supports conflict resolution, repairs harm, and reduces community tensions in the Borough of Wirral, adhering to Restorative Justice Council standards.
Wirral Borough Council's Community Safety Service seeks to commission a suitably qualified and experienced provider to deliver a Restorative Justice (RJ) and Mediation Service across the Borough of Wirral.
The Council require a high-quality, victim-focused Restorative Justice and Mediation Service that supports the resolution of conflict, repairs harm, improves community relationships and contributes to the reduction of anti-social behaviour and community tensions.
The successful provider will be expected to deliver services in accordance with current Restorative Justice Council (RJC) standards and guidance and adopt a trauma-informed, restorative and person-centred approach throughout service delivery. RJC Practice Guidance 2020
As a minimum, the successful provider must be able to:
• Manage referrals from multiple referral pathways.
• Deliver a safe, impartial and effective restorative justice and mediation service.
• Demonstrate adherence to Restorative Justice Council Best Practice Guidance.
• Deliver interventions that are tailored to the needs and circumstances of participants.
• Undertake robust assessments, safeguarding procedures and risk management processes.
• Facilitate a range of restorative interventions, including direct and indirect restorative processes.
• Support the resolution of anti-social behaviour, neighbour disputes and community conflict.
• Deliver community-based restorative approaches and community problem-solving interventions.
• Work collaboratively with Wirral Borough Council, Merseyside Police and partner agencies.
• Monitor service performance and demonstrate positive outcomes for participants and communities.
The successful provider must ensure the service is fully operational and prepared to receive referrals from the commencement date of the contract.
How Tenderoo reads it
The notice reads as suitable for a small or medium-sized firm: the scope, value and requirements are within reach of a business of that size.
Services required
- Provision of Restorative Justice and Mediation Services
- Conflict resolution and community problem-solving
- Safeguarding and risk management
- Service performance monitoring and reporting
What you will need to show
- Adhere to Restorative Justice Council standards — Supplier must deliver services in accordance with current Restorative Justice Council standards and guidance, ensuring a trauma-informed, restorative, and person-centred approach.
- Manage referrals from multiple pathways — Supplier must be able to manage referrals coming from various referral sources effectively.
- Deliver safe, impartial and effective restorative justice and mediation — Supplier must provide restorative justice and mediation services that are safe, impartial, and effective for participants.
- Tailor interventions to participant needs — Supplier must deliver interventions customized to the specific needs and circumstances of participants.
- Undertake safeguarding and risk management — Supplier must conduct robust assessments, safeguarding procedures, and risk management processes to protect participants.
- Facilitate a range of restorative interventions — Supplier must facilitate various restorative processes, including both direct and indirect approaches.
- Support resolution of anti-social behaviour and community conflict — Supplier must support resolving anti-social behaviour, neighbour disputes, and broader community conflicts.
- Deliver community-based restorative and problem-solving interventions — Supplier must provide restorative approaches and problem-solving interventions within the community setting.
- Collaborate with Council, Police and partners — Supplier must work collaboratively with Wirral Borough Council, Merseyside Police, and partner agencies to deliver the service.
- Monitor service performance and outcomes — Supplier must monitor the performance of the service and demonstrate positive outcomes for participants and communities.
Lots
- Lot 1 (up to £45,000)
Key facts
- Buyer: Wirral Council
- Estimated value: up to £45,000
- Deadline: 29 October 2026
- Location: North West
- Published on: Find a Tender
- First seen by Tenderoo: 9 October 2026
- CPV: 75200000, 85300000
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