All-Age Carers Service
Liverpool City Council · North West · up to £5,355,785
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What the buyer wants
Liverpool City Council is procuring an All-Age Carers Service with five lots covering digital platform and advice, adult carers support, young carers support, advocacy, and community opportunities, aiming to provide comprehensive support for unpaid carers of all ages in Liverpool.
Liverpool City Council will shortly be going to market to recommission our All-Age Carers Service for Liverpool.
The All-Carers Service provides a citywide offer of information, advice, assessment and practical support for unpaid carers of all ages in Liverpool, including adult carers, young carers and parent carers. The service aims to identify carers early, assess needs, promote wellbeing, improve access to services and community support, and enable carers to sustain their caring role, including support with breaks, peer support, training and signposting, in line with statutory duties and local priorities.
There will be 5 Lots in this procurement as follows:
Lot 1 - Digital Carer Platform, and Information, Advice and Guidance
Lot 2 - Adult Carers and Parent Carers
Lot 3 - Young Carers, Young Adult Carers and Sibling Carers
Lot 4 - Carers Advocacy
Lot 5 - Carers Opportunities
How Tenderoo reads it
The notice reads as suitable for a small or medium-sized firm: the scope, value and requirements are within reach of a business of that size.
Services required
- Educational software development services
- Information technology services
- Application service providers
- Guidance and counselling services
- Community health services
- Welfare services for children and young people
- Welfare services not delivered through residential institutions
- Social services
What you will need to show
- Statutory carers assessments and support planning — Suppliers must undertake statutory carers assessments and support planning compliant with relevant legislation such as the Care Act 2014 and Children and Families Act 2014, ensuring legal duties are met.
- Equality, diversity and inclusion approach — Suppliers must provide a written response detailing how they will target outreach to diverse and under-represented communities and promote equality, diversity and inclusion in service delivery.
- Safeguarding approach — Suppliers must demonstrate effective joint working with relevant services and alignment with statutory safeguarding duties, particularly for young carers and transitions between services.
- Complaints and customer care approach — Suppliers should provide a written response on how they will ensure carers are heard in assessments, reviews and decision making, supporting customer care and complaints handling.
- Method statement and mobilisation plan — Suppliers must provide a method statement and mobilisation plan describing how they will deliver the service, including co-location and outreach to support the neighbourhood model.
- Social value and local employment — Suppliers should describe how they will engage local businesses and community organisations to provide opportunities and promote social value within the city and local communities.
Lots
- Digital Carer Platform and Information, Advice and Guidance service (up to £460,000) — A streamlined and simplified Information, Advice and Guidance platform for carers, with onward referral routes into carers support services. The provision of a citywide, streamlined and simplified access point for carers of all ages through a digital platform, Information, Advice and Guidance (IAG) service. Its core functions include: o High quality, accurate, Information, Advice and Guidance (IAG) for carers o Initial triage and navigation to the right service, pathway or support - complementing and aligning with existing mechanisms such as Adults and Children's Liquid Logic Case Management System, and consistent with existing pathways and service areas. o Supporting consistent data collection, performance reporting and outcomes tracking o Improving the overall carer journey by reducing duplication and confusion o Providing opportunities for online peer support and connection
- Adult Carers Service (Including Parent Carers) (up to £2,801,760) — Holistic support for carers aged 18+ The provision of a single, integrated adult carers offer, including parent carers. It will provide: o Referral management to support the digital platform and triage system o Undertaking statutory carers assessments in line with the Care Act 2014 and support planning on behalf of the Council which meet statutory duties o Advice on carers' rights, signposting and holistic approaches to support o Wellbeing support and activities o Effective joint working with the provider of Lot 3 to ensure an appropriate transition between the age of 18 and 25, supporting the change of statutory duty from the Children and Families Act 2014 to the Care Act 2014. o Delivery of both Adult Carers (18+) and Young Adult Carers (18-25) provision simultaneously. Where an individual aged 18-25 presents to the Lot 2, they must be offered the choice to remain within that service or be referred to Lot 3. This supports both best practice and a no wrong door approach. o Alignment with the principles and delivery of the Neighbourhood Model o Targeted outreach to diverse and under‑represented communities o Collaboration with local systems partners to strengthen the local offer for carers, improve awareness and understanding of the carer population o Ongoing support to build resilience and independence o Appropriate co-location with other elements of the service to provide a seamless service offer whilst facilitating outreach to support the neighbourhood model o Tailored support which enhances outcomes during transition of life stages, particularly between young carers and adult carers services
- Young Carers, Young Adult Carers and Sibling Carers (up to £1,319,145) — Age‑appropriate, tailored support for children and young people The provision of support for Young Carers (up to age 18) and Young Adult Carers (up to Age 25). It includes support for sibling carers, recognising their distinct legal, developmental and safeguarding needs. Core features include: o Referral management to support the digital platform and Information, Advice and Guidance service o Undertaking statutory, holistic, age-appropriate carers assessments and support planning on behalf of the Council which meet statutory duties o Tailored breaks, activities and peer support opportunities o Support that minimises the impact of caring responsibilities on education, attendance, attainment and participation in school life, alongside the promotion of wellbeing and family life o Alignment with Children's Services and Education pathways o Effective joint working with the provider of Lot 2 to ensure an appropriate transition between the age of 18 and 25, supporting the change of statutory duty from the Children and Families Act 2014 to the Care Act 2014. o Delivery of both Adult Carers (18+) and Young Adult Carers (18-25) provision simultaneously. Where an individual aged 18-25 presents to the Lot 3, they must be offered the choice to remain within that service or be referred to Lot 2. This supports both best practice and a no wrong door approach. o Targeted outreach to diverse and under-represented children and young people o Collaboration with local systems partners to strengthen the local offer for carers, improve awareness and understanding of the carer population o Ongoing support to build resilience and independence o Appropriate co-location with other elements of the service to provide a seamless service offer whilst facilitating outreach to support the neighbourhood model o Tailored support which enhances outcomes during transition of life stages, particularly between young carers and adult carers services
- Carer Advocacy (up to £521,015) — Independent advocacy for adult carers The provision of free, independent, professional issue-based advocacy for carers aged 18+: o Referral management to support the digital platform Information, Advice and Guidance service o Supporting carers to understand their rights and options o Ensuring carers are heard in assessments, reviews and decision making o Supporting carers to navigate complex health, social care and wider systems o Offering professional and competent issue-based advocacy for carers regarding issues that impact them, e.g., housing, finance and debt o Promotion of self-advocacy to enable carers to advocate on their own behalf o Onward support to access specialist legal advice, where required o Appropriate co-location with other elements of the service to provide a seamless service offer whilst facilitating outreach to support the neighbourhood model
- Carers Opportunities (up to £253,865) — Flexible breaks and community‑based opportunities The identification, sourcing and offers / allocation of flexible, creative carer opportunities outside of traditional short breaks alone, by: o Engaging local businesses, community organisations and partners to provide free or subsidised breaks, activities and practical support for carers of all ages o Promoting wellbeing, social connection and prevention o Supporting carers to access the right opportunities that meets their needs and interests o Promoting opportunities for business to deliver social value to the city and local communities o Ensuring equality of access to appropriate opportunities across all age groups o Developing, utilising and interfacing with technology/systems to source, register and advertise opportunities including the Digital Platform that will be delivered through Lot 1 of this contract
Key facts
- Buyer: Liverpool City Council
- Estimated value: up to £5,355,785
- Deadline: 28 October 2026
- Location: North West
- Published on: Find a Tender
- First seen by Tenderoo: 23 September 2026
- CPV: 72212190, 72222300, 72416000, 85312300, 85323000, 85311300, 85312400, 85320000
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