Technical Implementation Partner & Business Change Partner (DASP)
NHS Blood and Transplant · North East, North West, East Midlands, West Midlands, East of England, South East and South West · up to £9,166,666
This tender has closed (deadline was 9 October 2026). Similar contracts are published all the time: see the live it & digital services tenders or get alerts so you hear the day the next one lands.
What the buyer wants
NHS Blood and Transplant (NHSBT) is procuring delivery partners for the Donor and Session Programme (DASP), a strategic digital transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma.
The procurement is divided into two Lots:
Lot 1: Technical Implementation Partner
The Technical Implementation Partner will support the technical implementation of the selected CRM Platform and associated digital ecosystem. The scope includes solution design, configuration, integration, data migration, testing, deployment, transition, implementation governance, technical assurance and operational readiness.
Suppliers tendering for Lot 1 must align their Tender Response to one of the eligible CRM Platforms identified in the Invitation to Tender documents. The proposed technical solution, implementation approach and associated commercial submissions must be prepared consistently on the basis of the selected CRM Platform.
Lot 2: Business Change Partner
The Business Change Partner will support the business change, adoption and operational transformation required to implement DASP successfully. The scope includes operating model and workforce transformation, stakeholder engagement, change impact assessment, communications, learning and capability development, adoption planning, business readiness, benefits realisation and transition to business as usual.
NHSBT intends to award a single-supplier contract for each Lot. Suppliers may tender for either Lot or both Lots but must submit a complete and independently compliant Tender Response for each Lot tendered for.
The full requirements, eligible CRM Platforms, procurement procedure, Conditions of Participation, award criteria, evaluation methodology, timetable, contract terms and submission instructions are set out in the Invitation to Tender and associated tender documents available through Atamis under reference C468497.
How Tenderoo reads it
The notice reads as one for a larger supplier: check the value, the geography and the requirements before committing time to it.
Key facts
- Buyer: NHS Blood and Transplant
- Estimated value: up to £9,166,666
- Deadline was: 9 October 2026
- Location: North East, North West, East Midlands, West Midlands, East of England, South East and South West
- Published on: Find a Tender
- First seen by Tenderoo: 17 September 2026
- CPV: 72224000, 72000000, 72227000, 72220000, 72224100, 79400000, 79411100, 79410000
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