SWB - Supportive Discharge Transport Service
Sandwell and West Birmingham Hospitals NHS Trust · West Midlands · up to £250,000
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What the buyer wants
Provision of a bespoke supportive discharge transport service for vulnerable patients requiring timely and coordinated transport to support complex discharge plans within the Black Country ICS Trusts.
This Tender process is being undertaken on behalf of the Black Country ICS Trusts (The Authority/Authorities) as named below:
• Sandwell & West Birmingham NHS Trust
• The Dudley Group NHS Foundation Trust (optional beneficiary)
A bespoke solution is required to support patients who rely on a supportive and specifically-timed transport service to co-ordinate complex discharge plans – for example, to be sure to have returned home at a specific time for a same-day social care assessment. Before the inception of a bespoke transport solutions for this patient cohort, patients were facing delays and system resource was wasted through delays in the standard patient transport offer.
By nature, this bespoke service supports those who are vulnerable, and often frail / elderly, and such a service also requires a short additional period to ensure the person is safe and well at their destination – for example, ensuring the heating is on and that they have access to food and fluids until the care agency attend.
Finally, the ability to include ad-hoc journeys e.g. travelling via a pharmacy to collect discharge medications, before collecting the person and taking them home, represents improved patient experience, reduction in risk and facilitates timely discharges, which might otherwise add hours or even days to a person’s hospital stay.
The Trust is committed to providing a high quality, patient focussed service. This specification reflects the overall requirements of the Trust’s requirements for a supportive transport service, for patients to be conveyed in appropriate vehicles and for their discharge arrangements to be reliably co-ordinated between system partners.
The initial contract period is estimated to be 01/02/2027 to 31/09/2030 (3 years) with the option to extend for up to 2 further years.
How Tenderoo reads it
The notice reads as suitable for a small or medium-sized firm: the scope, value and requirements are within reach of a business of that size.
Services required
- Special-purpose road passenger-transport services
What you will need to show
- Provide bespoke supportive discharge transport service — Supplier must deliver a patient-focused transport service that supports timely and coordinated discharge plans for vulnerable patients, including additional care at destination and ad-hoc journeys.
- Ensure patient safety and wellbeing at destination — Supplier must ensure patients are safe and well at their destination, including ensuring heating is on and access to food and fluids until care agency arrives.
- Coordinate discharge arrangements reliably — Supplier must reliably coordinate discharge arrangements between system partners to facilitate timely discharges and improve patient experience.
Lots
- Lot 1 (up to £250,000)
Key facts
- Buyer: Sandwell and West Birmingham Hospitals NHS Trust
- Estimated value: up to £250,000
- Deadline: 23 November 2026
- Location: West Midlands
- Published on: Find a Tender
- First seen by Tenderoo: 26 October 2026
- CPV: 60130000
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