Provision of out of hours customer call centre services.
Connexus Homes Limited · West Midlands
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What the buyer wants
Provision of a high quality, reliable, and customer focused out of hours emergency repairs call handling service for Connexus Homes Limited customers in the UK social housing sector.
Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, including evenings, weekends, bank holidays and other closure periods.
Connexus is seeking to appoint a supplier with proven experience of delivering out of hours services within the UK social housing sector, capable of managing calls professionally, sensitively and in line with agreed Connexus protocols. The appointed supplier will be expected to accurately assess the nature and urgency of each contact, provide clear advice to customers, record information appropriately, and where required, escalate or dispatch emergency repairs to Connexus’ nominated contractors or internal teams.
For more information about this opportunity, please visit the eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms:-Customer-services./2NG98Y3SAY
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/2NG98Y3SAY
How Tenderoo reads it
The notice reads as suitable for a small or medium-sized firm: the scope, value and requirements are within reach of a business of that size.
Services required
- Customer services
- Office-support services
- Telephone-answering services
- Call centre
What you will need to show
- Proven experience in UK social housing out of hours services — Supplier must demonstrate previous experience delivering out of hours services specifically within the UK social housing sector.
- Ability to manage calls professionally and sensitively — Supplier must be capable of managing calls in a professional and sensitive manner according to Connexus protocols.
- Accurate assessment and advice provision — Supplier must accurately assess the nature and urgency of each contact and provide clear advice to customers.
- Appropriate recording and escalation of information — Supplier must record information appropriately and escalate or dispatch emergency repairs to nominated contractors or internal teams when required.
Lots
- Lot 1
Key facts
- Buyer: Connexus Homes Limited
- Deadline: 6 November 2026
- Location: West Midlands
- Published on: Find a Tender
- First seen by Tenderoo: 12 October 2026
- CPV: 79342300, 79500000, 79510000, 79512000
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