Provision of Out of Hours Call Handling Services, 2026 – 2029
Cairn Housing Association · UKM
This tender has closed (deadline was 28 August 2026). Similar contracts are published all the time — see the live consultancy & professional services tenders or get alerts so you hear the day the next one lands.
What the buyer wants
An an out of hours call handling service, with sufficient resources to receive and manage approximately 10,000 calls per annum. The service’s main priority will be to maintain tenant safety by providing immediate triage, ensuring emergency dispatch where applicable, recording all incoming and outgoing calls, maintaining detailed call logs, and ensuring the service is fully complaint with the Scottish Social Housing Charter.
Key facts
- Buyer: Cairn Housing Association
- Deadline was: 28 August 2026
- Location: UKM
- Published on: Public Contracts Scotland — read the official notice
- CPV: 79512000