PRO005158-Services-Contract-System Integrator : Billing and CRM
United Utilities Water Limited · up to £10,000,000
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What the buyer wants
United Utilities Water Limited seeks a System Integrator to deliver comprehensive systems integration services for billing and CRM, including design, configuration, migration, testing, deployment, and ongoing support to enhance operational efficiency and customer experience.
System Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.
How Tenderoo reads it
The notice reads as one for a larger supplier: check the value, the geography and the requirements before committing time to it.
Services required
- Software integration consultancy services
- Software programming and consultancy services
- Customer Relation Management software development services
- Software implementation services
- Software configuration services
- Data services
Lots
- Lot LOT-0000 (up to £10,000,000)
Key facts
- Buyer: United Utilities Water Limited
- Estimated value: up to £10,000,000
- Deadline: 18 December 2026
- Published on: Find a Tender
- First seen by Tenderoo: 23 September 2026
- CPV: 72227000, 72200000, 72212445, 72263000, 72265000, 72300000
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