PRO005128-Goods-Framework-Water Saving Devices
United Utilities Water Limited · up to £15,000,000
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What the buyer wants
United Utilities Water Limited seeks suppliers for a framework to supply, store, manage stock, fulfil and deliver water efficiency devices and flow regulators to support water demand reduction commitments. The framework has two lots: Lot 1 for various water efficiency devices and related services including a customer water usage platform, and Lot 2 for flow regulators meeting regulatory approvals. Suppliers must provide compliant, reliable, scalable products and services demonstrating quality, regulatory compliance, supply chain resilience, accurate reporting, stock management, and customer support.
United Utilities is seeking to establish a framework for the supply, storage, stock management, fulfilment and delivery of water efficiency devices and flow regulators. The framework will support United Utilities’ AMP8 and AMP9 water demand reduction commitments, including reductions in domestic Per Capita Consumption and non-household business demand. The requirement is divided into two lots: Lot 1 covers water efficiency devices, associated fulfilment services and a UU-branded customer water usage survey and ordering platform; Lot 2 covers flow regulators in agreed sizes, flow rates and specifications. Appointed supplier(s) must be able to provide compliant, reliable and scalable products and services that support planned programmes, customer campaigns, bulk orders and changes in operational demand. Suppliers must demonstrate product quality, regulatory compliance, supply chain resilience, accurate reporting, effective stock management and appropriate customer support. This includes relevant approvals and assurance evidence, secure handling of customer data where applicable, and the ability to respond flexibly as programme volumes and priorities evolve. The overall objective is to secure a robust, value-for-money supply arrangement that enables United Utilities to deliver water efficiency activity at scale, maintain continuity of supply, protect customer experience and contribute to measurable reductions in water consumption across the North West.
How Tenderoo reads it
This is a framework agreement: a place on it puts you on the buyer's approved list, which they call work off from over the term. It is not a single job, and a small firm can hold a place alongside national suppliers.
The notice reads as suitable for a small or medium-sized firm: the scope, value and requirements are within reach of a business of that size.
Services required
- Supply of water efficiency devices
- Storage and stock management
- Order picking and packing
- Fulfilment and delivery services
- Provision of a UU-branded customer water usage survey and ordering platform (Lot 1)
What you will need to show
- Product regulatory compliance and approvals — Suppliers must provide products that meet all applicable regulatory, quality and testing requirements, including WRAS and Regulation 31 approvals where required.
- Demonstrate product quality and supply chain resilience — Suppliers must demonstrate the quality of their products and resilience of their supply chain to ensure continuity and reliability of supply.
- Accurate reporting and effective stock management — Suppliers must provide accurate reporting and manage stock effectively to support operational demand and programme volumes.
- Appropriate customer support — Suppliers must provide suitable customer support services to maintain customer experience and respond to changing operational needs.
- Secure handling of customer data — Where applicable, suppliers must securely handle customer data, particularly related to the customer water usage survey and ordering platform.
Lots
- PRO005128-Goods-Framework-Water Saving Devices - Lot 1 (up to £3,000,000) — Supply, storage, stock management, picking, packing, fulfilment and delivery of water efficiency devices such as flow regulators, water butts, shower regulators, tap inserts, showerheads, cistern devices, toilet leak detection strips and other approved or innovative water saving products.
- PRO005128-Goods-Framework-Water Saving Devices - Lot 2 (up to £12,000,000) — Supply, storage, stock management, fulfilment and delivery of flow regulators in a range of sizes, flow rates and specifications suitable for UU programmes. Devices must meet all applicable regulatory, quality and testing requirements, including WRAS and Regulation 31 approval where required.
Key facts
- Buyer: United Utilities Water Limited
- Estimated value: up to £15,000,000
- Deadline: 20 November 2026
- Published on: Find a Tender
- First seen by Tenderoo: 17 September 2026
- CPV: 39370000, 42131140, 72212220
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