Managed IT and Cyber Security Service Provider - Pre-Qualification (Stage 1 of 2)
NORTH EAST AUTISM SOCIETY · North East · up to £900,000
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What the buyer wants
North East Autism Society seeks a Managed Service Provider to deliver managed IT and cyber security services for approximately 1300 users across 54 sites. This is a two-stage procurement starting with a Pre-Qualification Questionnaire (PQQ) to shortlist suppliers for the Invitation to Tender (ITT).
North East Autism Society (NEAS), a North East England charity, is seeking to appoint a Managed Service Provider (MSP) to deliver managed IT and cyber security services across the organisation.
This is Stage 1 of a two-stage process. Suppliers are invited to complete the attached short Pre-Qualification Questionnaire (PQQ). Shortlisted suppliers will be invited to Stage 2, an Invitation to Tender (ITT), which will allow a longer response period.
Services required include: IT service desk; Microsoft 365 support and backup; cyber security monitoring; endpoint management; Azure support; backup and disaster recovery; vulnerability assessments; managed firewall support; and strategic IT consultancy.
Scope: approximately 1300 users across 54 sites.
Suppliers must have an operational office in the North East of England, current experience supporting charity sector clients, and current experience supporting organisations with more than 1,000 employees. Full pass/fail criteria are set out in the PQQ.
Indicative timetable: PQQ deadline [30/10/2026/12pm]; shortlist notified [05/11/2026]; ITT issued [9/11/2026]; ITT deadline [09/12/2026/ 12pm]; contract award [08/01/2027]; contract start [1/04/2027].
Clarification questions must be received by [20/10/2026 12pm].
Completed PQQs should be returned to the email address in the contact details by the closing date and time.
Additional information: North East Autism Society (NEAS), a North East England charity, is seeking to appoint a Managed Service Provider (MSP) to deliver managed IT and cyber security services across the organisation.
This is Stage 1 of a two-stage process. Suppliers are invited to complete the attached short Pre-Qualification Questionnaire (PQQ). Shortlisted suppliers will be invited to Stage 2, an Invitation to Tender (ITT), which will allow a longer response period.
Services required include: IT service desk; Microsoft 365 support and backup; cyber security monitoring; endpoint management; Azure support; backup and disaster recovery; vulnerability assessments; managed firewall support; and strategic IT consultancy.
Scope: approximately 1300 users across 54 sites.
Suppliers must have an operational office in the North East of England, current experience supporting charity sector clients, and current experience supporting organisations with more than 1,000 employees. Full pass/fail criteria are set out in the PQQ.
Indicative timetable: PQQ deadline [30/10/2026/12pm]; shortlist notified [05/11/2026]; ITT issued [9/11/2026]; ITT deadline [09/12/2026/ 12pm]; contract award [08/01/2027]; contract start [1/04/2027].
Clarification questions must be received by [20/10/2026 12pm].
Completed PQQs should be returned to the email address in the contact details by the closing date and time.
How Tenderoo reads it
The notice reads as one for a larger supplier: check the value, the geography and the requirements before committing time to it.
The contract runs for about 3 years, with the stated value covering the whole period.
Services required
- Managed IT services
- Cyber security services
- IT service desk
- Microsoft 365 support and backup
- Cyber security monitoring
- Endpoint management
- Azure support
- Backup and disaster recovery
- Vulnerability assessments
- Managed firewall support
- Strategic IT consultancy
What you will need to show
- Operational office in North East England — Supplier must have a physical office operating in the North East of England to be eligible.
- Experience supporting charity sector clients — Supplier must currently have experience providing support services to clients in the charity sector.
- Experience supporting organisations with more than 1,000 employees — Supplier must have current experience supporting organisations that have over 1,000 employees.
- Written response on cyber and data security — Supplier must complete a Pre-Qualification Questionnaire including responses relevant to cyber and data security capabilities.
Documents to submit
- Completed Pre-Qualification Questionnaire (PQQ)
Key facts
- Buyer: NORTH EAST AUTISM SOCIETY
- Estimated value: up to £900,000
- Deadline: 30 October 2026
- Contract period: 31 March 2027 to 31 March 2030
- Location: North East
- Published on: Contracts Finder
- First seen by Tenderoo: 13 October 2026
- CPV: 72000000, 72100000, 72110000, 72120000, 72130000, 72140000, 72150000, 72200000, 72210000, 72220000, 72230000, 72240000, 72250000, 72251000, 72252000, 72253000, 72254000, 72260000, 72300000, 72400000, 72500000, 72600000, 72610000, 72700000, 72800000, 72900000, 72910000, 72920000
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