Managed Debt Collection Services
Government Commercial Agency · UK-wide · up to £650,000,000
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What the buyer wants
Provision of Managed Debt Collection Services via a Managed Service Provider managing FCA regulated Debt Collection Agencies, focusing on sustainable and fair debt recovery including vulnerable consumers.
This framework is for the provision of Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers.
How Tenderoo reads it
This is a framework agreement: a place on it puts you on the buyer's approved list, which they call work off from over the term. It is not a single job, and a small firm can hold a place alongside national suppliers.
The notice reads as one for a larger supplier: check the value, the geography and the requirements before committing time to it.
Services required
- Managed Debt Collection Services
- Debt Management
- Debt Recovery Strategy Development
- Performance Monitoring
- Ethical Treatment of Vulnerable Consumers
What you will need to show
- FCA regulation compliance — Supplier must be FCA regulated or manage FCA regulated agencies as part of the service.
- Debt recovery strategy and performance monitoring — Supplier must demonstrate capability to use data for creating debt recovery strategies and monitoring performance.
- Sustainable and fair debt collection approach — Supplier must ensure debt collection is conducted sustainably and fairly, including ethical treatment of vulnerable consumers.
Lots
- Lot 1 (up to £650,000,000)
Key facts
- Buyer: Government Commercial Agency
- Estimated value: up to £650,000,000
- Deadline: 27 November 2026
- Location: UK-wide
- Published on: Find a Tender
- First seen by Tenderoo: 22 October 2026
- CPV: 66170000, 71621000, 75112000, 75120000, 75130000, 79200000, 79400000, 79720000, 79940000, 79994000, 75131000, 79411000, 79412000, 79721000
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