Debt Collection
United Utilities Water Limited · North West · up to £43,554,266
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What the buyer wants
Provision of specialist debt collection and business process outsourcing services for household domestic debt, including various collection activities and adherence to industry standards and fair pay guidelines.
The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.
How Tenderoo reads it
This is a framework agreement: a place on it puts you on the buyer's approved list, which they call work off from over the term. It is not a single job, and a small firm can hold a place alongside national suppliers.
The notice reads as one for a larger supplier: check the value, the geography and the requirements before committing time to it.
Services required
- Collection agency services
What you will need to show
- Adhere to industry standards and good practice — Suppliers must comply with all relevant industry standards and good industry practices in debt collection activities and demonstrate how compliance and failure management are handled.
Lots
- Lot 1 - Live, vulnerable & leaver FA (up to £14,160,648) — Live, vulnerable & leaver FA The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.
- Lot 2 - BPO Outbound service (1) (up to £5,481,359) — BPO Outbound service The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. The scope of this tender covers household (Domestic) debt only. The objective is to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines
- Lot 3 - Trace & collection final debt (1) (up to £2,959,324) — Trace & collection final debt The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. The scope of this tender covers household (Domestic) debt only. The objective is to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines
- Lot 4 - Tertiary & Reconnect (1) (up to £20,553,617) — Tertiary & Reconnect The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. The scope of this tender covers household (Domestic) debt only. The objective is to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines
- Lot 5 – Probate services/deceased (1) (up to £399,316) — Probate services/Deceased The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. The scope of this tender covers household (Domestic) debt only. The objective is to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines
Key facts
- Buyer: United Utilities Water Limited
- Estimated value: up to £43,554,266
- Deadline: 29 December 2026
- Location: North West
- Published on: Find a Tender
- First seen by Tenderoo: 17 September 2026
- CPV: 79940000
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