Provision of a Multi-Authority Employability, Case Management and Employer Relationship Management Solution: Integrated Management Information System for Employability and Skills across the Edinburgh and South East Scotland City Regional Deal Area
Capital City Partnership · Scotland · up to £1,250,000
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What the buyer wants
Capital City Partnership seeks a supplier to provide and manage a SaaS Customer Relationship Management and Management Information System for employability and skills services across Edinburgh and South East Scotland. The solution must be established, scalable, secure, and support multiple organisations with comprehensive service management over an initial four-year contract, extendable up to eight years.
Capital City Partnership is seeking to appoint a supplier to provide, implement, host, support, maintain and develop a regional Software as a Service Customer Relationship Management and Management Information System. The solution will support employability, skills and related community-based service delivery across multiple organisations and local authority areas within the Edinburgh and South East Scotland region.
Description as published on Find a Tender: read the official notice.
How Tenderoo reads it
The notice reads as one for a larger supplier: check the value, the geography and the requirements before committing time to it.
Services required
- Software supply services
- Customer Relation Management software package
- Maintenance of information technology software
- Application service providers
- Software-related services
- System and support services
What you will need to show
- Established operational software solution — Supplier must provide a mature, established software solution already operational in live customer environments, not a bespoke development.
- Cloud hosting and infrastructure services — Supplier must provide cloud hosting, infrastructure, resilience, business continuity, backup and recovery, disaster recovery, monitoring, maintenance, software updates, technical support, service management and ongoing product development.
- Security and information governance controls — Solution must operate securely across multiple organisations with role-based access, organisational permissions and information governance controls.
- Mobilisation and implementation plan — Supplier must provide a plan for mobilisation, implementation, transition, data migration, testing, training, go-live support and continuity of service.
- Ongoing support and service management — Supplier must provide ongoing support, maintenance, service management, product development, continuous improvement and exit and transition assistance.
Lots
- Lot 1 (up to £1,250,000) — Capital City Partnership (CCP) is seeking to appoint a supplier to provide, implement, host, support, maintain and develop a regional Software as a Service Customer Relationship Management and Management Information System supporting employability, skills and related community-based service delivery. The solution will support participant and case management, referrals, action planning, interventions, outcome recording, employer engagement, vacancy management, programme and project management, reporting and management information, document management, configurable forms and workflows, user and organisation management, audit and compliance, data exchange, accessibility, data portability and public-facing functionality. The solution must operate securely across multiple organisations and support appropriate role-based access, organisational permissions and information-governance controls. The supplier will provide cloud hosting, infrastructure, resilience, business continuity, backup and recovery, disaster recovery, monitoring, maintenance, software updates, technical support, service management and ongoing product development. The current service supports approximately 1,000 active users across approximately 110 participating organisations and six local-authority areas. Current volumes are provided for information and pricing purposes and do not constitute guaranteed minimum or maximum usage. The solution must be established, mature and already operational within live customer environments. CCP is not seeking the development of a bespoke platform. The solution must be configurable, scalable and capable of accommodating changes to users, organisations, programmes, geographic areas, data volumes, reporting requirements, integrations and functionality throughout the Contract Term. The successful supplier will be responsible for mobilisation, implementation, transition, data migration where required, testing, training, go-live support and continuity of service. The supplier will also provide ongoing support, maintenance, service management, product development, continuous improvement and exit and transition assistance. The Contract will have an initial term of four years. CCP may extend the Contract by up to four successive periods of up to one year each, giving a maximum potential Contract Term of eight years. Full details of the requirements, current operating environment, functional requirements, technical requirements, pricing arrangements, evaluation methodology and contractual terms are contained in the procurement documents.
Key facts
- Buyer: Capital City Partnership
- Estimated value: up to £1,250,000
- Deadline: 11 January 2027
- Location: Scotland
- Published on: Find a Tender — read the official notice
- First seen by Tenderoo: 30 October 2026
- CPV: 72268000, 48445000, 72267100, 72416000, 72260000, 72250000
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