Pre Front Door Integrated Urgent Care Services

NHS Coventry and Warwickshire Integrated Care Board · West Midlands · up to £203,957,880

What the buyer wants

NHS Coventry and Warwickshire Integrated Care Board seeks qualified providers for a comprehensive Pre-Front Door Integrated Urgent Care model in Coventry and Warwickshire, requiring a single accountable Lead Provider per area to deliver an integrated urgent care pathway.

NHS Coventry and Warwickshire Integrated Care Board (CW ICB) are seeking expressions of interest from suitably qualified and experienced providers for the provision of a comprehensive Pre-Front Door Integrated Urgent Care (IUC) model across Coventry and Warwickshire.<br/><br/>This model requires a single, accountable Lead Provider in each of the two geographical areas: <br/>Coventry (Lot 1) and <br/>Warwickshire (Lot 2)<br/><br/>The appointed Lead Providers will be responsible for the end-to-end design, mobilisation, delivery, clinical governance and continuous improvement of a whole-system urgent care pathway spanning NHS 111 interfaces, GP out of hours, UTC/MIU, ambulance conveyance alternatives, Emergency Department front-door streaming, same-day emergency care, diagnostics, community response and neighbourhood urgent care pathways.<br/><br/>The ICB is not seeking a provider of isolated urgent care components. It is seeking an organisation with the scale, capability, and system leadership to deliver an integrated Lead Provider model. Providers must therefore bring together all interdependent services, healthcare professionals and current Providers, including urgent primary care, community response, and mental health crisis interfaces, into a coherent, accountable and high-performing model.<br/><br/>Contract Length is expected to be 5 years, commencing 1st September 2027 with the Commissioner having the option to extend the Contract for up to a further 5 years.<br/><br/>Further details are provided in VI.3

How Tenderoo reads it

The notice reads as one for a larger supplier: check the value, the geography and the requirements before committing time to it.

Services required

• Integrated Urgent Care Services
• Clinical Governance
• Service Design and Mobilisation
• Continuous Improvement
• System Leadership

What you will need to show

• Experience in integrated urgent care delivery — Suppliers must demonstrate suitable qualifications and experience in delivering integrated urgent care services covering multiple interdependent components.
• Capability to act as single accountable Lead Provider — Suppliers must have the scale, capability, and system leadership to act as a single accountable Lead Provider integrating all urgent care components and providers.

Lots

• Lot 1 - Integrated Urgent Care: Coventry (up to £87,620,700) — Award criteria for Lot 1 - Coventry (Scored):<br/>Quality and Innovation – 20%<br/>Value – 10%<br/>Integration, Collaboration and Service Sustainability – 40%<br/>Improving Access, Reducing Health Inequalities and Facilitating Choice – 10%<br/>Presentations – 10%<br/>Social Value – 10%<br/><br/>Further details are provided in VI.3. Additional information: Further details are provided in VI.3
• Lot 2 - Integrated Urgent Care: Warwickshire (up to £116,337,180) — Award criteria for Lot 2 - Warwickshire (Scored):<br/>Quality and Innovation – 20%<br/>Value – 10%<br/>Integration, Collaboration and Service Sustainability – 40%<br/>Improving Access, Reducing Health Inequalities and Facilitating Choice – 10%<br/>Presentations – 10%<br/>Social Value – 10%<br/><br/>Further details are provided in VI.3

How bids are scored

80% quality, 10% price, as stated in the notice.

Key facts

• Buyer: NHS Coventry and Warwickshire Integrated Care Board
• Estimated value: up to £203,957,880
• Deadline: 14 December 2026
• Location: West Midlands
• Published on: Find a Tender
• First seen by Tenderoo: 14 October 2026
• CPV: 85100000

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