Parent Chat - Digital Parenting Support
Leicester City Council · East Midlands · up to £124,000
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What the buyer wants
Leicester City Council invites bids to provide a digital Parent Chat service offering parenting support and 1:1 advice to families in Leicester, including those with SEND, as part of its Family Hubs and Start for Life programme from January 2027 to January 2029.
Leicester City Council (LCC) is seeking to commission a Parent Chat service to enhance the parenting support available to Leicester-based parents and carers of children and young people aged 0 to 19 years, or up to 25 years for those with SEND. The service forms part of the Council’s Family Hubs and Start for Life programme and is intended to provide a digital parenting support offer for families across the city. The proposed contract is expected to commence on 14th January 2027 and run until 13th January 2029. The Parent Chat service will provide access to information, advice and guidance on parenting topics including behaviour management, routines, infant feeding, school issues, developmental stages, relationships, becoming a parent, and speech and communication. The service will also provide access to 1:1 support from trained workers through channels such as telephone, text, email or webchat, offering advice, signposting and support to help families access appropriate local and national services. The provider will be expected to work with Leicester City Council and partners to promote the service through a Leicester-focused digital marketing approach and ensure the service is accessible to all parents and carers, taking account of language needs, literacy levels and accessibility requirements. The service must also provide data insights and reporting, maintain appropriate safeguarding arrangements, and ensure the security and confidentiality of service-user information.
How Tenderoo reads it
The notice reads as suitable for a small or medium-sized firm: the scope, value and requirements are within reach of a business of that size.
Services required
- Guidance and counselling services
What you will need to show
- Safeguarding arrangements — Supplier must maintain appropriate safeguarding arrangements to protect service users.
- Data insights and reporting — Supplier must provide data insights and reporting on the service provided.
- Accessibility and inclusivity — Supplier must ensure the service is accessible to all parents and carers, considering language needs, literacy levels and accessibility requirements.
- Digital marketing collaboration — Supplier must work with the council and partners to promote the service through a Leicester-focused digital marketing approach.
- Confidentiality and security of information — Supplier must ensure the security and confidentiality of service-user information.
Lots
- Lot 1 (up to £124,000)
Key facts
- Buyer: Leicester City Council
- Estimated value: up to £124,000
- Deadline: 9 November 2026
- Location: East Midlands
- Published on: Find a Tender
- First seen by Tenderoo: 12 October 2026
- CPV: 85312300
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