NS&I Digital Market Intelligence Support service
NS&I · up to £125,000
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What the buyer wants
NS&I seeks a digital and fintech insight agency to monitor competitor landscape, focusing on fintech, technology, open banking, and digital innovations, providing detailed insights, presentations, a secure platform, project reviews, and news alerts.
A digital and fintech insight agency is required to help NS&I monitor the external competitor landscape, particularly focusing on fintechs, technology, open banking developments and digital innovations. NS&I require a supplier that has expansive knowledge of the digital and fintech sector with comprehensive market coverage across challenger and incumbent banks. The supplier should be able to provide monitoring over an extensive list of competitors within the UK and around the world. Knowledge and learnings from other sectors (e.g. retailers, utility providers etc.) would be advantageous.
Brief summary of requirements:
• Provide NS&I with detailed insights on end to end customer user journeys and benchmark NS&I against best in class experiences.
• Deliver deep dive presentations when required.
• Provide a secure online platform containing a comprehensive library of insights.
• Through the use of research credits, provide a review of NS&I’s projects.
• Provide regular news alerts on the latest digital and innovation developments within financial services.
The tender documents, including the full specification, terms and conditions and invitation to tender document can be accessed at: https://app.panacea-software.com/nsandi/Login.aspx
Bidders should refer to the Instructions to Bidders document, which provides detailed instructions on the procurement process.
Tender responses must be submitted before the deadline, via the Panacea electronic procurement portal: https://app.panacea-software.com/nsandi/Login.aspx
How Tenderoo reads it
The notice reads as one for a larger supplier: check the value, the geography and the requirements before committing time to it.
Services required
- Market research services
What you will need to show
- Demonstrate knowledge of digital and fintech sector — Supplier must have expansive knowledge of the digital and fintech sector with comprehensive market coverage across challenger and incumbent banks.
- Provide detailed insights on customer user journeys — Supplier must provide detailed insights on end to end customer user journeys and benchmark NS&I against best in class experiences.
- Deliver deep dive presentations when required — Supplier must deliver deep dive presentations as requested by NS&I.
- Provide secure online platform with insights library — Supplier must provide a secure online platform containing a comprehensive library of insights.
- Provide project reviews using research credits — Supplier must provide reviews of NS&I’s projects through the use of research credits.
- Provide regular news alerts on digital and innovation developments — Supplier must provide regular news alerts on the latest digital and innovation developments within financial services.
Documents to submit
- Tender documents including full specification, terms and conditions, and invitation to tender
- Instructions to Bidders document
Lots
- Lot 1 (up to £125,000)
Key facts
- Buyer: NS&I
- Estimated value: up to £125,000
- Deadline: 2 November 2026
- Published on: Find a Tender
- First seen by Tenderoo: 7 October 2026
- CPV: 79310000
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