Newham Best Start Family Hubs Befriending, Navigation and Peer Support Service
London Borough of Newham · London
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What the buyer wants
Commissioning a VCFS-led befriending and navigation service for Newham families from pregnancy to age five, offering multi-channel access and peer support to reduce isolation and support navigation of local services.
The London Borough of Newham is looking to commission a new Voluntary, Community and Faith Sector (VCFS)-led befriending and navigation service, to complement our existing Best Start Family Hubs offer. This service should be flexible and accessible, supporting Newham families from pregnancy to age five. We are particularly interested in commissioning a model with multi-channel access, for instance with a telephone helpline and additional options such as text, WhatsApp, web-based or other virtual channels. The intention is that the service would combine informal emotional support, 'a listening ear', with practical advice, including signposting and referrals. The overall aim is to reduce isolation, build parental confidence, engage seldom heard groups, and support families to navigate local services and systems.
This service will utilise a peer support approach that reflects Newham’s diverse communities, recruiting and training local volunteers to deliver elements of the offer. We would expect the service to connect closely into the Best Start Family Hubs network, enabling warm handovers and ongoing light-touch support until families are successfully linked into wider provision. Alongside the core phone offer, we are also interested in how providers might use outreach, community engagement and digital channels to extend reach, particularly to underrepresented groups who may not access traditional services.
How Tenderoo reads it
The notice reads as suitable for a small or medium-sized firm: the scope, value and requirements are within reach of a business of that size.
Services required
- Social work and related services
What you will need to show
- Demonstrate ability to recruit and train local volunteers — Supplier must show capability to recruit and train local volunteers to deliver peer support elements of the service.
- Provide multi-channel access to service — Supplier must provide a flexible and accessible service with multi-channel access such as telephone helpline, text, WhatsApp, web-based or other virtual channels.
- Support seldom heard and underrepresented groups — Supplier must demonstrate how they will engage seldom heard and underrepresented groups through outreach, community engagement and digital channels.
Lots
- Lot 1
Key facts
- Buyer: London Borough of Newham
- Deadline: 27 November 2026
- Location: London
- Published on: Find a Tender
- First seen by Tenderoo: 27 October 2026
- CPV: 85300000
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