Experts at Hand: Occupational Therapy, Inclusion and Participation Service
Norfolk County Council · East of England
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What the buyer wants
Norfolk County Council is procuring an Occupational Therapy, Inclusion and Participation Service to support children and young people with SEND in mainstream educational settings. The contract will run initially until March 2029 with a possible extension of up to three years, subject to funding and approval.
'Experts at Hand' is designed to transform how support for children and young people with SEND is delivered, by bringing specialist expertise directly into mainstream early years, primary, secondary and post-16 settings. By embedding 'expert roles', such as occupational therapists, speech and language therapists, educational psychologists, and specialist teachers, alongside setting staff. The offer supports earlier identification of need, strengthens workforce confidence and capability, and provides timely, evidence-based support within everyday learning environments.
The Experts at Hand offer will support mainstream settings across early years, primary, secondary and post-16, to better identify and meet the needs of children and young people with emerging or identified SEND. It will provide dedicated professional expertise tailored to the needs of individual children and young people, through observation, assessment, and identifying appropriated targeted support to help more children and young people flourish within their settings.
Norfolk County Council (NCC) is undertaking a procurement exercise and is inviting suitably qualified and experienced applicants to submit offers to deliver the Occupational Therapy, Inclusion and Participation Service.
The procurement is being conducted under regulation 11 of the Provider Selection Regime (PSR) in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023 (the Regulations).
As the Council's funding is currently confirmed until 31 March 2029, any initial contract term will end on 31 March 2029. The Authority may, at its sole discretion, extend the Contract for up to three (3) years should additional funding become available. Any decision to extend the contract will be subject to the availability of future national funding and internal governance approval.
Accordingly, there is no guarantee that any extension will be offered. Any extension will be subject to a further Key Decision in accordance with the Authority's governance arrangements.
The value of the initial term is £3,829,100 split as follows:
• Financial Year 2026/27 - £835,260
• Financial Year 2027/28 - £1,474,800
• Financial Year 2028/29 - £1,519,040
It is anticipated that the Contract will be awarded on 20 January 2027, with service delivery commencing on 22 February 2027.
How Tenderoo reads it
The notice reads as suitable for a small or medium-sized firm: the scope, value and requirements are within reach of a business of that size.
Services required
- Occupational Therapy
- Inclusion and Participation Service
- Support for children and young people with SEND
What you will need to show
- Complete Basic Selection Criteria (Form A) — Suppliers must complete and pass the Basic Selection Criteria form to be considered further in the procurement process.
- Complete Key Criteria (Form B) including pricing — Suppliers who pass Form A must complete Form B, which includes pricing information, for evaluation.
Documents to submit
- Basic Selection Criteria (Form A)
- Key Criteria including pricing (Form B)
Lots
- Lot 1 — The procurement route adopted is a competitive process with dialogue in accordance with regulation 11 PSR. The procurement will be conducted in the following stages: Applicants must complete the Basic Selection Criteria (BSC) - Form A and the Key Criteria (which includes pricing) - Form B and submit them in accordance with the timetable set out in the procurement documents. Applicants must pass the Basic Selection Criteria (Form A) - before their Key Criteria (Form B) are considered. Applicants who fail Form A will not be considered any further and will be notified at this stage if they are unsuccessful. Applicants that pass Form A will be evaluated against their responses in their Form B and price. Contract award will be based on the information set out within the procurement documents. The Council reserves the right to make adjustments to the structure of the Competitive Process, provided that any such adjustments do not alter the overall nature of the procurement, and are communicated transparently and applied equally to all applicants.
Key facts
- Buyer: Norfolk County Council
- Deadline: 13 November 2026
- Location: East of England
- Published on: Find a Tender
- First seen by Tenderoo: 9 October 2026
- CPV: 85323000
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