Ecommerce 3rd Party Logistics Provider
Science Museum Group · up to £600,000
What the buyer wants
The Science Museum Group seeks a third-party logistics provider to deliver warehousing and fulfilment services for its ecommerce platform, supporting UK and international customers with a focus on high-quality customer experience and brand alignment. The contract starts 1 July 2027 following a managed transition.
The Science Museum Group ("SMG") operates a growing ecommerce proposition supporting the sale of products associated with the Science Museum and the National Railway Museum. Ecommerce is an important commercial channel, serving customers throughout the UK and internationally, and contributes to SMG's revenue generation and visitor engagement objectives.
SMG's ecommerce platform is operated on Shopify Plus and includes a range of own-brand, exhibition-related, educational and retail merchandise products. The appointed supplier will be required to provide third-party logistics and fulfilment services that support a high-quality customer experience and align with SMG's brand values and service expectations.
SMG’s current contract is with an external third-party logistics provider for warehousing and fulfilment services. The existing contract expires on 30 June 2027 and SMG is seeking to appoint a provider to support a managed transition and seamless commencement of fulfilment services from 1 July 2027.
Services required
- Storage and warehousing services
- Third-party logistics
- Order fulfilment
What you will need to show
- Managed transition plan — Supplier must support a managed transition to ensure seamless commencement of fulfilment services from 1 July 2027.
- Support high-quality customer experience — Supplier must provide fulfilment services that support a high-quality customer experience and align with SMG's brand values and service expectations.
Lots
- Lot 1 (up to £600,000)
Key facts
- Buyer: Science Museum Group
- Estimated value: up to £600,000
- Published on: Find a Tender
- First seen by Tenderoo: 17 September 2026
- CPV: 63120000
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