Court Appointed Intermediary Services - Framework Re-Opening April 2026
Ministry of Justice · UK-wide · up to £20,000,000
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What the buyer wants
The Ministry of Justice is re-opening framework agreements for Court Appointed Intermediary Services to support vulnerable defendants and parties in courts and tribunals across England, Wales, and Scotland. The frameworks include a Managed & Approved Service Provider framework for managing multiple bookings and recruitment/training of intermediaries, and an Approved Service Provider framework for experienced intermediaries supporting on-demand bookings. Providers may only hold a place on one framework at a time. The procurement follows the Public Contracts Regulations 2015 Light Touch Regime and will be reopened every six months to admit new providers.
This notice relates to the re-opening of framework agreements originally awarded following a procurement exercise conducted under the PCR2015 light tough regime, following a process similar to the open procedure.
The Ministry of Justice (MoJ) is inviting tenders for the provision of Court Appointed Intermediary Services (CAIS), to support vulnerable defendants in the criminal jurisdiction and vulnerable parties and witnesses in the civil, family and tribunal jurisdictions. These services will be provided in courts and tribunals in England and Wales and tribunals in Scotland.
Intermediaries facilitate impartial communication to enable complete, coherent and accurate communication between vulnerable people and the courts/tribunals. Intermediaries may be instructed to provide an assessment of a person's communication needs, and provide recommendations on measures that could be put in place by the court to support vulnerable people, young people, children and other individuals who may need assistance during court proceedings. The intermediary may also be required to attend hearings to provide such assistance and support.
For the avoidance of doubt, the MoJ is only seeking tenders in relation to intermediary services that currently fall outside the remit of the MoJ Witness Intermediary Scheme (MoJ WIS). All requests for intermediary support for witnesses in criminal cases will continue to be managed via the MoJ WIS.
Description as published on Find a Tender: read the official notice.
How Tenderoo reads it
This is a framework agreement: a place on it puts you on the buyer's approved list, which they call work off from over the term. It is not a single job, and a small firm can hold a place alongside national suppliers.
The notice reads as suitable for a small or medium-sized firm: the scope, value and requirements are within reach of a business of that size.
Services required
- Court Appointed Intermediary Services
What you will need to show
- Registration on MoJ e-sourcing portal — Suppliers must register on the Ministry of Justice's electronic sourcing system to participate in the procurement process.
- Capability to manage multiple bookings and recruit/train intermediaries (MASP) — For the Managed & Approved Service Provider framework, suppliers must demonstrate ability to manage multiple simultaneous bookings and recruit, train, and manage intermediaries nationally to support a range of vulnerabilities.
- Experience and qualification as intermediary (ASP) — For the Approved Service Provider framework, suppliers must be experienced and qualified intermediaries able to support bookings on demand.
Lots
- Lot 1 (up to £20,000,000) — The MoJ invites tenders for Court Appointed Intermediary Services to support two existing framework agreements: the Managed & Approved Service Provider framework (MASP), and the Approved Service Provider framework (ASP). The MASP framework seeks providers with the ability to manage multiple simultaneous bookings, and the capability to recruit, train and manage intermediaries to support a range of vulnerabilities, for deployment nationally. The ASP framework seeks experienced and qualified intermediaries to support bookings on demand. There is no limit to the number of service providers awarded a place on either framework, however a service provider may not hold a place on both the MASP and ASP frameworks simultaneously. The MoJ is managing this procurement in accordance with its general obligations under UK law and specifically in accordance with the Public Contracts Regulations 2015 (PCRs) and the Light Touch Regime contained within Regulations 74 to 77. The framework agreements are dynamic frameworks and a hybrid of a framework agreement and dynamic purchasing system. As such, the framework agreements will be reopened at six month intervals for the admission of new service providers who qualify against the selection and award criteria outlined in the procurement documents. Additional information: The MoJ uses an electronic sourcing (e-sourcing) system to facilitate procurement activity. Registration via the portal is free of charge and requires no specialist software to access. Registration can be undertaken at: https://ministryofjusticecommercial.bravosolution.co.uk/web/login.html
Key facts
- Buyer: Ministry of Justice
- Estimated value: up to £20,000,000
- Deadline: 12 November 2026
- Location: UK-wide
- Published on: Find a Tender — read the official notice
- First seen by Tenderoo: 29 October 2026
- CPV: 75231100
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