Alarm Receiving Centre Call Handling System
North Hertfordshire District Council · East of England · up to £2,000,000
What the buyer wants
Procurement of a replacement Alarm Receiving Centre platform to support the Herts Careline service, providing 24/7 monitoring and response for vulnerable residents. The new system must be modern, secure, resilient, and support both analogue and digital telecare technologies.
This is the pre-qualification stage of a two stage process, for the procurement of a replacement Alarm Receiving Centre (ARC) platform supporting the Herts Careline service.
North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement.
The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies.
NHDC uses an E-Tendering system (In-Tend) for all procurement activities. Suppliers must submit their responses via the Supply Hertfordshire Portal at: Supply Hertfordshire Electronic Tendering Site - Home
- You must be registered on the portal to submit a response.
- If already registered, use your existing username and password.
- A password reminder link is available on the homepage if required.
For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com
Services required
- Industry specific software package
- Systems support services
- Maintenance of information technology software
- Alarm-monitoring services
What you will need to show
- Registration on Supply Hertfordshire Portal — Suppliers must be registered on the Supply Hertfordshire electronic tendering portal to submit their responses.
Lots
- Lot 1 (up to £2,000,000)
Key facts
- Buyer: North Hertfordshire District Council
- Estimated value: up to £2,000,000
- Location: East of England
- Published on: Find a Tender
- First seen by Tenderoo: 17 September 2026
- CPV: 48100000, 72253200, 72267100, 79711000
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